Frequently Asked Questions
1) Will my product look exactly like the product in the photo?
No, wood is a natural product and like people, each piece of wood is unique and features its own special characteristics. No two of our products are exactly alike.
2) Can I chop on the side of the charcuterie board with the engraving?
We want your board to look beautiful for years to come, so we recommend that you flip your board over and use the back for chopping.
3) How do I care for my new charcuterie board?
Wash your cutting board with water (soap is fine too), including the underside and edges, removing anything that’s stuck to it with a lint-free rag. Most people only wash the top, and that actually ends up hurting the board. When moisture reacts with grain, it swells, and if the swelling isn’t uniform, it can warp the board. A rocking cutting board usually means that only one side was washed. Then, wipe down the board and let it dry thoroughly overnight, standing it on edge so that both large faces are facing out.
The next morning, use your hands to apply a generous layer of food grade mineral oil to the sides, top, bottom, and any groove, grip, or handle. You don’t need puddles of oil on your board, just enough to cover the wood with an even coat. Like people, the wood needs hydration. Let the oil soak into the board for at least three hours. Leave it on its edge to dry just like before. Any food grade mineral oil can be used. We use Walrus Oil.
After the oil has had enough time to soak into the grains, it’s time to apply the cream. Apply it directly to the wood and spread the cream over the entire board, making sure to get in every nook and cranny. The cream is greasy, so if you don’t want to get it all over your hands, apply it with a lint-free microfiber cloth. Once you’ve covered the whole piece of wood, you’ve created a barrier to help the wood retain moisture. You know what to do. On its side. Broad faces out. Let it sit overnight. There are many options on the market but we use Walrus Oil Wood Wax.
4) May I return a customized product? Customized products are non-refundable.